RETURN POLICY
RETURN POLICY – CHARLOTTE & CO. BOUTIQUE
We want your experience with Charlotte & Co. Boutique to be smooth and enjoyable.
If you are not completely satisfied with your order, we are here to help within our 14-day return policy.
Standard Return Period
You have 14 days after receiving your order to request a return.
Return Conditions
To be eligible for a return:
- The item must be in its original condition (unworn, unused, with all tags attached)
- The item must be returned in its original packaging
- Proof of purchase is required
Return Request
To initiate a return, please contact us at:
info@charlotteco-melbourne.com
Returns sent without prior approval will not be accepted.
Important Information
- Returns must be sent to our central warehouse in China
- Return shipping costs are the responsibility of the customer
- Our customer support team is available via email for any questions
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us immediately via email.
We will resolve the issue as quickly as possible.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Custom or made-to-order products
- Hygiene-related items (e.g. cosmetics)
- Gift cards
- Sale items (final sale)
If you are unsure, please contact us before submitting a return request.
Exchanges
If you would like a different item, we recommend returning the original item and placing a new order once your return is confirmed.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed within 10 business days via your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us.